Returns Policy
1. Defective, Damaged, or Incorrect Products
Notification Period: Inform us within 48 hours of delivery if the product is defective, damaged, or incorrect.
How to Notify: Email us with your Order ID and pictures of the defect.
Resolution: We will review and guide you through the return or exchange process promptly.
2. Package Tampering
Before Acceptance: If the package appears tampered with, do not accept delivery. Return it to the delivery person.
After Acceptance: If accepted, it will be assumed the package was received securely. Notify us with your Order ID immediately if there are concerns.
3. Handloom Products – Embracing Beauty in Imperfections
Our hand-woven sarees are crafted by skilled artisans, blending tradition with elegance.
Unique Characteristics: Minor imperfections in weaving are a testament to the artistry and are not considered defects.
Important Notes
Order Changes: Any request for changes after delivery must align with our return policies.
Quality Assurance: While we ensure rigorous checks, we are committed to resolving any genuine concerns promptly.
How to Return an Item
Contact Us: Reach out to our customer support team at Online@thebommi.com with your order number and details about the issue.
Return Authorization: Our team will provide you with a 89293839 and instructions on how to ship the item back to us.
Return Shipping: Customers are responsible for return shipping charges unless the return is due to a defect or damage.
Refund Policy
Processing Time: Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
Partial Refunds: In cases where the returned item is used, damaged, or not in its original condition, a partial refund may be issued.
Exchange Policy
If you would like to exchange an item, please follow the same process as for returns. Exchanges are subject to product availability. In the case of a price difference, you will be required to pay the additional amount.
Non-Refundable Charges
Shipping fees (except in the case of defective or damaged products).
Customs duties or taxes for international orders.
Items Not Eligible for Return
Customized or personalized products.
Items purchased with a discount or on sale (unless defective).
Items that have been used, washed, or altered.
Return Address
Once you receive a Return Authorization Number, please send the item to:
Sri Bommi Silks Returns Department
#350, 12th Cross, Second block, Vishwapriya layout, Begur Road, Bangalore 560068